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Ordering Information
Want to get info? Browse our website links to navigate our site for general product information and on sale items. There are thousands of part numbers that we carry so if you need a part number or have a specific inquiry you can contact us and we'll be glad to assist you. We are available by e-mail: sales@cyclebrakes.com or by phone:
Call toll-free: 1-800-805-2118
or if you are local/international: (805) 671-5010. Please include your bike info, parts desired and address for a price quote with estimated shipping costs.
Want to Order? We offer several ways to order for your convenience.
Office Hours: 9 am - 5 pm (Pacific), Monday - Friday and 8 am - 12 noon. Extended phone hours during peak season. After hours, you may leave order info on our secure voicemail system or choose to pay by another choice below. On-line ordering will be available soon for most popular bikes and part numbers.
By Phone: 1-800-805-2118, (805) 671-5010.
By Fax: 1-805-671-5002
By Mail*: Cycle Brakes, P.O. Box 7334, Ventura, CA 93006
By Shopping Cart: www.cyclebrakes.net
By PayPal*: You must have a confirmed address & a verified address prior to shipment. Pay Pal customers use the Pay Pal Web Site: www.paypal.com then click on the "Send Money" tab and use our e-mail address: sales@cyclebrakes.com. All orders will be subject to Pay Pal Rules and Guidelines, including return policy (which may differ from ours).
By COD*: Call or email order info to arrange COD "Check on Delivery" shipment. COD requires a cashier's check or money order for the total amount to be handed to the UPS driver for merchandise. Please make it payable to Cycle Brakes and include the $8 COD fee in the amount.
*Mail, Pay Pal & C.O.D. customers must request total amount of invoice
including shipping costs.
Order Info:
Include Order Info and submit payment. Include ALL order info
below...
- Name (As it appears on the card)
- Visa/MasterCard/Discover Number
- Card Expiration Date
- Telephone Number (Necessary for questions about your order & for shipping inquiries)
- Address* - Shipping & Billing must be same
(Optional) E-mail for UPS tracking notification Year, Make and Model Part Numbers & Colors Remind us of quoted prices & discounts! International Customers: You will need to submit a credit card statement that shows the card number, your name and address for verification prior to shipping which may hold up your order. Remember to provide all the info above including personal phone number. ** Canada only: we just need the bank's phone number located on the back of the card for the address verification. **
* Thanks to recent fraudulent shoppers we must request that Shipping and Billing Addresses must be the same! Please call us if you have a question or concern regarding this new policy. Exceptions must be approved and may require further documentation or information. Your order may be stopped at any time if we suspect fraudulent purchasing. Receive merchandise- verify immediately that the parts ordered will fit your application. Do not rip or destroy the packaging. Hold your original equipment part up to the aftermarket part to verify shape, length, etc. If you notice any error contact is immediately.
Shipping and Return Policies
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