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Policies - Refund Procedures, etc.
Shipping & Handling
Timing
Please notify us if you need your items by a specific date & consider expediting your shipping for an additional charge.
Galfer & In-stock Items - ship same/next day (even on custom brake lines orders received by noon)
Special Orders for EBC, Rebuild Kits & Barnett - ship 1-3 days.
We strive to send out items immediately however sometimes there are additional delays when parts are back-ordered or during the peak season of Spring-Summer when business is busiest in the Motorcycle industry. We attempt to notify customers promptly in the event of a back-orders & delays. Please don't set your mechanic appointment until your parts have arrived and verified as correct for your application.
Mode
Freight is always FOB Ventura. Shipping and billing addresses must be the same.
Continental US: We ship via UPS Ground to the Continental US. 3rd Day Select, 2nd Day Air & Next day UPS is available within the 48 continental states for additional charge but not on COD payments. An email notification will be sent confirming shipment. UPS allows items for tracking but requires a street address (no PO Box's).
AK/ HI/ PR/ Military Addresses: We ship via US Priority Mail unless otherwise arranged with our shipping department. Hawaii customers can also choose UPS 3rd Day. Costs will vary based on method.
Canada & International: We ship US Global Express (3-5 days), as it is the least expensive in most cases, unless otherwise arranged with the sales department. Costs will vary based on method.
Cost
Our sales department can provide an estimate for Shipping & Handling costs. However, the actual cost may vary slightly.
Sales Taxes
Taxes are only charged if item is being shipped to an address within California. We charge a sales tax rate of 7.25%. Dealers are required to fill out a Resale Application.
Returns & Exchanges
Contact us by phone or at tech@cyclebrakes.com in advance of sending merchandise back. All requests for returns/exchanges must accompany a copy of the invoice and an explanation of the problem (email correspondence will be enough in most cases). We will need your phone number in the event a question arises. (Note: Manufacturer technicians for Galfer USA attend many AFM & AMA track days in California and can provide face-to-face support for their products.)
All items are sold as-is and packaging may arrive damaged. No refunds or exchanges will be given on any product returned to us that cannot be sold by us as a new product. There are no refunds or returns allowed for custom brake lines... however, we will help you as much as possible with advice on measurements and fittings if you want to order custom lines. The customer is responsible for the cost of shipping returns/exchanges unless the item is determined to be the wrong part number or defective. Note: the customer is responsible for all shipping & handling costs, especially if parts have been changed on the motorcycle that causes OEM-Replacement part not to fit.
Refunds are gladly given if the item is returned within 30-days of original purchase. Items must be returned in original condition and in the original packaging. We will NOT reimburse shipping & handling costs and reserve the right to charge a restocking fee of 15%. (Please read this entire section.)
Exchanges may be authorized if you have received the wrong part number or the product is defective. All exchanges must first pass through the tech department for trouble shooting prior to returning the item. Kindly provide email & phone number so that our tech department may contact you or your mechanic. (Please read this entire section.)
Note: Pay Pal customers may be subject to slight variations due to the Pay Pal rules, regulations and guidelines.
All Cycle Brakes products are used at your own risk and per manufacturers warrantee. We require that a professional motorcycle mechanic (try your local dealership) install the parts to validate the product guarantees. Even dealers need assistance from time to time, and are welcome to contact our tech email address: tech@cyclebrakes.com.
Prices and packaging are subject to change without notice.
Observed Holidays and Office Closure Dates
We now have staff in the office Mondays-Fridays and most non-Fed holidays that UPS is working. If we close for something like a power outage, an extended holiday or a good afternoon of riding then our voicemail will say so. Please leave a message so that we can return your call or email within the next business day. Our Shopping Cart is open 24/7.
Closed on New Years Day, July 4th, Thanksgiving & Day After, Christmas.
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